Frequently Asked Questions
Everything you need to know about your SURI experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range between 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
SURI accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.